Securely submit your server credentials so the support team can diagnose your issue. All data is encrypted with our public key before transmission.
This form checks whether our team will be able to reach your server with the details provided. Please review this guide before submitting.
We also recommend preparing your server first — the steps may resolve your issue without requiring access.
If you see "Failed to check connection" it may mean:
Important: For security reasons the support team can only access your server if access is granted through this form.
Note: You can withdraw this access at any time by opening a new support ticket and requesting revocation.