Introduction
This EmergencySupport Technical Support Privacy Policy demonstrates that our customers' privacy is one of EmergencySupport's cardinal objectives, especially when accessing and using our support services.
By creating a support request via chat, phone or request submission form, you agree to the practices described in this Privacy Policy.
What Personally Identifiable Information (PII) We Collect
EmergencySupport collects and stores PII when you register a new account in our Support Ticketing System:
- Your name
- Your e-mail
- Your IP address
- Your company name
- Your phone number
- Your server IP addresses
- Access credentials
EmergencySupport does not forward any PII to third parties without your express permission, unless required by applicable laws.
What Information Is Collected Automatically?
EmergencySupport collects information about how and when you use our Technical Support Ticketing System, Phone and Chat service, such as login times, interaction transcripts, call recordings and server access details.
Cookies
EmergencySupport uses cookies on the Support Ticketing System or Live Chat websites for identification/preferences and analytics. Cookies do not contain personally identifiable information (PII).
How We Use Your Personal Data
- To identify you and provide you technical support services
- To improve quality of our services via optional feedback surveys
- To handle requests for 3rd party components integrated with EmergencySupport
Sharing of Information with Support Tools
- ZenDesk — major support ticketing system that holds request information
- LiveChat — chat handling system for real-time communication
Information Access & Update
You may access and update your account information anytime by logging into the EmergencySupport Support Ticketing System.
Information Retention & Termination
EmergencySupport maintains your PII for as long as required to provide technical support services. Accounts unused for 36 months are periodically terminated. To terminate immediately, send a request from your registered email address.
Cross-Border Disclosure of Data
EmergencySupport will only disclose your information abroad if necessary for the intended purpose. It is EmergencySupport's primary goal to limit cross-border exchange of information to its absolute required minimum.
Updates to Our Privacy Policy
EmergencySupport reserves the right to update this Privacy Policy at any time. We encourage you to periodically review this page for the latest information on our privacy practices.